Novotel Krakow Centrum

The hotel is conveniently located near the river and just a short walk from the main market square, making it easy to explore the city. The rooms are spacious and comfortable, providing a relaxing environment. The staff are friendly and helpful, ensuring a pleasant stay. The breakfast offers a good selection of options, including freshly baked pastries and healthy choices. the hotel has a pool and fitness center for guests to enjoy.

Some aspects of the housekeeping service could be improved.

Lovely and helpful reception staff, especially Tomasz. Friendly atmosphere in the bar. Polite and helpful security guard.

Felt well taken care of, nothing was too much trouble.

Prime location, superb breakfast. Comfy, clean, quiet room with modern bathroom. Easy car access, 15 min walk to main plaza. Gas station and store nearby. Family friendly with attentive staff.

All was clean, I enjoyed very good staff and location. The restaurant was good and its warm dishes are to die for. They had an early check-in. There were great pool, convenient parking, yet I liked hotel's beautiful views more.

I enjoyed the place, it was fairly clean & the staff were kind. The breakfast was perfect and offered plenty of excellent food.

I had a fantastic stay at this luxurious hotel. The location was perfect, right in the heart of the city close to all the main attractions. The hotel was just across the road from the river, providing beautiful views. The service was top-notch, with friendly staff always ready to assist. The room was spacious and clean, with all the necessary amenities. The bed was comfortable, ensuring a good night's sleep. I particularly enjoyed the indoor swimming pool and sauna, perfect for relaxing after a long day of exploring. this place provided enhanced comfort and quality services that made my stay truly memorable.

I highly recommend this hotel to families.

The staff are pleasant, the hotel is contemporary and with unbeatable location so close to Wawel and historical center. Zwierzyniec district is worth looking into.

Responsive staff, exceptionally comfortable bed and contemporary rooms

Friendly staff, spacious and modern rooms, great location, value for money, helpful personnel.

Nothing all good.

I had a great stay at this hotel! the size of the bedroom was perfect and the walk, in shower was a nice touch. the snack lunches were delicious and reasonably priced. the buffet breakfast had a good variety of hot and cold options. the hotel itself was very well maintained and clean. the staff were friendly and always ready to help. the location was ideal, just a pleasant 20, minute walk from the city center with plenty of transportation options available.

The cleanliness of the hotel was impeccable, with the rooms and common areas kept spotless. The facilities, especially the swimming pool, jacuzzi, and steam room, were of excellent quality. The location of the hotel was also great, as it was within walking distance of the main square and conveniently located across the canal. There were also shops nearby, making it easy to find anything I needed. The staff at the hotel were incredibly helpful and friendly, particularly Martin and Kuba at the front desk. They made sure that my needs were met and went above and beyond to assist me. The breakfast selection was impressive and the food was delicious. my experience at this hotel was top-notch.

Everything was fantastic.

During our stay at Novotel, we were pleasantly surprised by the vegan options available in the restaurant. The falafel was delicious and it's fantastic to see a hotel embracing an eco-sustainable philosophy. The breakfast staff were very accommodating, providing soy milk and yogurt, along with a variety of fresh fruits and vegetables. The bar even made a fantastic hot chocolate with soy milk. The location was convenient, within walking distance of the city center, and the hotel itself was cozy and luxurious. I highly recommend this hotel.